Difficult conversations : how to discuss what matters most /

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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Bibliographic Details
Main Author: Stone, Douglas, 1958- (Author)
Format: Book
Published: New York : Penguin Books, [2010]
Edition:Tenth anniversary edition, Second edition.
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