Difficult conversations : how to discuss what matters most /

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

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Bibliographic Details
Main Author: Stone, Douglas, 1958- (Author)
Format: Book
Published: New York : Penguin Books, [2010]
Edition:Tenth anniversary edition, Second edition.
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Table of Contents:
  • Sort out the three conversations
  • Stop arguing about who's right: explore each other's stories
  • Don't assume they meant it: disentangle intent from impact
  • Abandon blame: map the contribution system
  • Have your feelings (or they will have you)
  • Ground your identity: ask yourself what's at stake
  • What's your purpose?: when to raise it and when to let go
  • Getting started: begin from the third story
  • Learning: listen from the inside out
  • Expression: speak for yourself with clarity and power
  • Problem-solving: take the lead
  • Putting it all together
  • Ten questions people ask about difficult conversations
  • A road map to Difficult conversations.