Difficult conversations : how to discuss what matters most /
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York :
Penguin Books,
[2010]
|
| Edition: | Tenth anniversary edition, Second edition. |
| Subjects: | |
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|---|---|---|---|
| 001 | u836796 | ||
| 003 | SIRSI | ||
| 005 | 20190403223726.0 | ||
| 008 | 101020t20102010nyua 000 0 eng | ||
| 020 | |a 9780143118442 |q (pbk.) | ||
| 020 | |a 0143118447 |q (pbk.) | ||
| 035 | |a (Sirsi) o855042304 | ||
| 035 | |a (Sirsi) u836796 | ||
| 040 | |a AU@ |b eng |e rda |c AU@ |d OCLCO |d OCLCF |d OCLCO |d OCLCQ |d UtOrBLW | ||
| 049 | |a TWCM | ||
| 090 | |a BF637.C45 |b S78 2010 | ||
| 100 | 1 | |a Stone, Douglas, |d 1958- |e author. |0 n 2004095481 |0 http://id.loc.gov/authorities/names/n2004095481 | |
| 245 | 1 | 0 | |a Difficult conversations : |b how to discuss what matters most / |c Douglas Stone, Bruce Patton, Sheila Heen. |
| 250 | |a Tenth anniversary edition, Second edition. | ||
| 264 | 1 | |a New York : |b Penguin Books, |c [2010] | |
| 264 | 4 | |c Ã2010 | |
| 300 | |a xxxiii, 315 pages : |b illustrations ; |c 20 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 500 | |a "With a foreword by Roger Fisher"--Cover. | ||
| 500 | |a "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. | ||
| 500 | |a Originally published in the U.S.A. by Viking Penguin, 1999. | ||
| 505 | 0 | |a Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. | |
| 520 | |a From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. | ||
| 590 | |a CETL Collection | ||
| 596 | |a 1 | ||
| 650 | 0 | |a Interpersonal communication. |0 sh 85067481 |0 http://id.loc.gov/authorities/subjects/sh85067481 | |
| 650 | 0 | |a Interpersonal communication |v Case studies. |0 sh 85067481 | |
| 999 | |a BF637 .C45 S78 2010 |w LC |c 1 |i 30996004217165 |l CETL |m EJWL |p $40.00 |r Y |s Y |t BOOK |u 5/17/2016 |x BOOK | ||