Difficult conversations : how to discuss what matters most /
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
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| Format: | Book |
| Language: | English |
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New York :
Penguin Books,
[2010]
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| Edition: | Tenth anniversary edition, Second edition. |
| Subjects: | |
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| Summary: | From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter. |
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| Item Description: | "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999. |
| Physical Description: | xxxiii, 315 pages : illustrations ; 20 cm |
| ISBN: | 9780143118442 0143118447 |