Managing in the discomfort zone : how to deal with sensitive, difficult and unpleasant situations /

Why is it that effective action is so often difficult to take? How do you make it work when you do take it? Human nature tends to make action difficult - or make it more likely to be delayed or be done half-heartedly (with subsequent negative impact on results). There are so many unpleasant issues t...

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Bibliographic Details
Main Author: Forsyth, Patrick.
Format: eBook
Language:English
Published: Singapore : Marshall Cavendish Business, 2012.
Series:Business solutions (Marshall Cavendish Corporation)
Subjects:
Online Access:Available via EBSCO eBook Collection
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Summary:Why is it that effective action is so often difficult to take? How do you make it work when you do take it? Human nature tends to make action difficult - or make it more likely to be delayed or be done half-heartedly (with subsequent negative impact on results). There are so many unpleasant issues to be faced, such as firing people or dealing with poor or unacceptable behaviour and performance; tackling sensitive issues such as bullying and discrimination; and handling awkward or embarrassing situations like networking or prospecting. Too often, managers and others find themselves in the 'disc.
Physical Description:1 online resource (117 pages).
ISBN:9789814408738
9814408735
9789814382366