Globalization, communication and the workplace : talking across the world /

The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interac...

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Bibliographic Details
Other Authors: Forey, Gail, 1961-, Lockwood-Lee, Jane.
Format: eBook
Published: London ; New York : Continuum, Ã2010.
Online Access:Available via EBSCO eBook Collection
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