Remarkable customer service. [5 of 8], Striking a balance between too formal and too casual /

This video discusses the importance of establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting. In addition to learning how to find the right balance, you'll also learn about an amazin...

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Bibliographic Details
Format: Video
Published: Bloomington, IL : The Jeff Havens Company, 2018.
Online Access:Available via Alexander Street Press
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